Business
4 Reasons Why Businesses Prefer Hiring Contact Center Services

A call center is an office or a department that handles communications with customers via incoming and outgoing calls. It is a customer-facing department of any company. With more mediums of communication like live chat, emails, and social media messages, many call centers have evolved into multichannel and omnichannel contact centers.
Today, with many companies selling the same type of products and services, quality customer experience is of paramount importance. Therefore, businesses often outsource to live chat support services providers and call centers. Here are four key reasons why call center services are becoming so successful.
Many businesses have excellent products or services, but the quality of customer service does not do them justice. And it affects the whole customer experience associated with a brand. It is common and it happens because customer service is not the core strength of the majority of businesses.
One of the main reasons why businesses hire call centers is to have expert hands on deck. It is because customer service is their core business. Therefore, everything from hiring people and training is generally better at contact centers. These professionals can handle customer queries in a much better manner and yield a higher rate of customer satisfaction. For this reason, a lot of companies leverage contact centers for customer service operations.
Lower Operation Costs
Another reason why companies choose contact centers over in-house customer support is because of lower costs. Many things go into the development of a call center like setting up call center infrastructure, hiring people, training them, and retaining them. If you consider the infrastructure alone, you have to invest in hardware and software. You will need workstations, furniture, headsets, VoIP, call recording software, an automatic call distributor, etc. All this requires investment to start and function.
Similarly, you need human resources to handle calls. For that, your HR team will have to post job openings, shortlist candidates, schedule interviews, hire people, and train them. Plus, you must bear the salaries and benefits of employees. A company has to bear all these expenses to offer customer service.
When you hire a contact center, you can significantly lower the costs of customer service. Contact centers already have an infrastructure ready to handle your operations. Also, you do not have to spend on hiring and training. You can further cut operation costs by opting for offshore contact centers. In this model, you outsource customer service to a region with lower operating costs and salaries. Offshoring your contact center services can help you offer 24/7 service, which would otherwise be very expensive.
Active Quality Assurance
To improve the quality of customer service, QA has a crucial role. Individuals in QA monitor customer interactions and help bridge the gaps in quality. They listen to live calls and offer feedback. These professionals have a crucial role in maintaining the quality of service over time.
One of the major benefits of active QA is that your quality of service does not drop. Quality assurance can manage the workloads of agents based on their expertise and suggest required training.
Commitment to Deliverables
The performance of a call center is measured against KPIs like first contact resolution (FCR), average hold time (AHT), customer satisfaction scores (CSAT scores), and net promoter score (NPS). Also, there is a service level agreement (SLA) that a call center has with its clients. These KPIs are the same whether you have in-house customer support or an outsourced one. For example, it could be that 80% of the calls will be attended to within the first 10 seconds. It is just an example and SLAs can be different across businesses.
FCR is the percentage of customer queries resolved in the first interaction and AHT tells you the time it takes an agent to attend a call. CSAT scores are the ones that a customer assigns to an interaction at the end of a call. It is scored out of 5. Lastly, NPS is a score that shows how likely customers are to suggest your company based on the customer experience. Usually, it is rated out of 10.
The benefit of hiring call centers is their commitment to deliverables. Their high FCR rates, compliance with the SLA, and other performance metrics are what a company pays them for. Also, you can get monthly performance reports.
Conclusion
Thanks to all these benefits, call centers are becoming more successful every year. Businesses free themselves from much of the hassle, lower operation costs, and can offer a much better quality of customer service.
Blog
What’s Involved in Professional Relocation Services?

Whether you’re relocating your home or business, professional movers can assist you throughout the entire process. A trucking company can assess the type of load you have, whether it’s fragile or more durable, to determine the appropriate vehicle and packing style to use. Here are some things involved in professional relocation services:
Planning the Move
Before your move, a relocation consultant meets with you to discuss different aspects to customize their services. This specialist may ask you about your destination, family size, and relocation date to guide you on what to expect. For a smooth relocation process, a trucking company can help you identify delicate, high-value, or specialty items that require careful transportation. During your meeting, a professional informs you about the full or partial services they offer, allowing you to choose the services that best suit your needs. These may include tasks such as packing or moving items from your home into the truck. If you need packing supplies, such as boxes, tape, and tie rope, you can request them during your consultation.
Packing and Unpacking
Reputable moving companies can help you pack your items in different rooms, labeling them to avoid confusion. To prevent damage, these movers use sturdy boxes, bubble wrap, and packing paper to organize your delicate and common belongings. If you would like to pack some items and leave others for the crew, you can request partial packing services. When you arrive at the location, the crew removes everything from the boxes and arranges it in the designated rooms. These professionals may also assemble large items, such as beds, tables, or bookshelves, to simplify your work and help you settle in more quickly.
Loading and Transporting Goods
Once moving experts have packed all your belongings, they load them onto a truck carefully so they are organized and safe. The team places heavy items first to create a stable base and maintain the truck’s balance during transport. Many professional relocation services offer tracking options, allowing you to monitor any potential delays and track the location of your items. When transporting your possessions, a qualified company gives you updates through phone calls, text messages, or email on an approximate delivery time.
Offering Storage
If your new home isn’t ready or you need a temporary place to keep your belongings, many relocation companies offer storage solutions. Whether you need to store your items for a short or long period, you can discuss your needs with these specialists. For sensitive items like electronics, antiques, or artwork, climate-controlled units are a suitable option to protect them from weather changes. A team can also pack some items in sealed containers and place them in secure storage units. Once you are ready, you can move your belongings in phases until you empty the self-storage unit.
Work With Reliable Movers
Whether you’re moving to a short or long distance, hire a reliable trucking company to help you relocate without inconveniences. These professionals load vehicles within the recommended weight limits to be in compliance with regulations and minimize damage. To learn more about the relocation services we offer, call a qualified mover today.
Business
Why Onchain Wallets Matter More Than Ever in Web3

As cryptocurrency adoption expands and Web3 ecosystems become more dynamic, one question keeps surfacing among users: Where should I store my crypto? And more importantly, who really owns it once I do?
For many, the journey starts on a centralized exchange. But increasingly, users are shifting away from platforms that hold custody of their funds—and moving toward Onchain wallets, also known as self-custodial wallets.
This shift isn’t just a trend. It’s a deeper movement toward ownership, security, and independence in the decentralized world.
What Is an Onchain Wallet?
Onchain wallet is a digital application that enables people to manage, record, and interact with cryptocurrencies without using an intermediary. An Onchain wallet, unlike a centralised exchange wallet, places everything under the control of the user.
With an Onchain wallet, you own the keys; in other words, you remain in possession of your assets. Your wallet gets you specifically linked straight into the blockchain: rather than seeing your balance, your interaction with any decentralized applications (dApps) or staking tokens, or making an NFT, it is the wallet verification that concludes transactions.
Why users are embracing Onchain wallets:
- Complete asset ownership — no one can freeze or access your funds without your approval.
- Web3-ready — seamless access to DeFi, NFT platforms, DAOs, and more.
- Privacy by design — no identity verification or KYC required in most cases.
An Onchain wallet is more than a storage solution. It’s a gateway to everything Web3 offers.
Onchain Wallet vs Centralized Exchange: What’s the Real Difference?
Centralized exchanges play an important role in onboarding users. They offer a familiar experience, simplified fiat on-ramps, and fast transactions. But there’s one major caveat: you don’t control your crypto unless you move it to a wallet where you hold the keys.
In other words, the exchange holds your assets and can freeze, limit, or restrict access at any time.
By contrast, an Onchain wallet ensures self-custody. You sign every transaction, control all movements, and remain in full ownership of your funds. Here’s how the two compare:
Feature | Onchain Wallet | Centralized Exchange |
Ownership | You hold the private keys | The platform holds the funds |
Security | User-controlled if keys are safe | Centralized and often targeted |
Web3 Access | Full dApp, DeFi, NFT interaction | Limited to platform functions |
Withdrawals | Instant and unrestricted | May involve delays or limits |
KYC Requirements | Usually not required | Mandatory for most features |
If your goal is to trade quickly with fiat, exchanges are useful. But if you’re interested in long-term holding, security, or participating in Web3, an on-chain wallet is the right tool.
Why Self-Custody Is Becoming the Standard
The past few years have seen some of the largest centralized failures in crypto history—platform collapses, frozen withdrawals, and security breaches that left users locked out of their funds overnight.
Those events sent a clear message: trusting a platform isn’t the same as owning your crypto.
Onchain wallets give users back control. When you manage your keys, you’re no longer dependent on third parties. You can:
- Participate in governance, staking, and airdrops
- Explore DeFi protocols and NFT platforms freely
- Protect your assets from custodial failures or regulatory restrictions
And contrary to what many assume, using an Onchain wallet is not overly technical. Today’s leading wallets are designed for accessibility and ease of use—no blockchain expertise required.
Bitget Wallet: A Seamless Onchain Wallet Built for Everyone
Bitget Wallet is one of the latest wallet solutions that stand out today in many ways, especially as an on-chain, easy-to-use, secure, and Web3-ready wallet used by more than 80 million users globally.
You are minting NFTs, dealing with smart contracts, or just want a less risky place to keep your assets. Bitget Wallet has what you require, without compromising the user experience.
Key features of Bitget Wallet:
130+ supported blockchains
1 M+ tokens supported across networks
PayFi integration — spend crypto via Visa or Mastercard
Built-in dApp browser for easy access to DeFi platforms
Staking, cross-chain swaps, and real-time portfolio tracking
It’s everything an Onchain wallet should be—secure, versatile, and simple to use.
How to Decide if an Onchain Wallet Is Right for You
When it comes to your crypto objectives, the wallet setup selection is determined by your requirements. A centralized exchange can still be a factor in case you intend to execute a high number of fiat trades. However, in case you want to experiment with Web3 or store assets long-term, you can not do it without an Onchain wallet.
Consider the following:
- Do you want full control over your assets? → Use an Onchain wallet.
- Are you active in NFTs, DeFi, or DAOs? → Onchain access is non-negotiable.
- Need fiat onramps or offramps? → Use an exchange as needed, but keep assets in your wallet.
- Ready to manage a recovery phrase? → Bitget Wallet provides simple onboarding to help you start safely.
Many users adopt a hybrid strategy: holding most of their crypto in an Onchain wallet like Bitget wallet for security and flexibility, while using exchanges only for quick trades or fiat transactions.
Final Thought:
Owning crypto should mean owning the freedom that comes with it. That freedom is only real when your assets are in your hands, not held by a third party.
Onchain wallets like Bitget Wallet give users that control. Whether you’re just starting out or already deep into Web3, making the move to self-custody is a step toward true financial independence.
Take Control of Your Crypto
Ready to explore the full potential of Web3?
Download Bitget Wallet and join millions of users managing their crypto securely across 130+ blockchains.
With Onchain access, full ownership, and powerful tools built into one smooth experience, Bitget Wallet helps you take charge on your terms.
Business
Step Into the Metaverse as Your True Self with DNA Avatars

What if your digital self could be you?
Have you ever wondered what it would feel like to step into a digital world where your online identity truly reflects who you are?
Not just a cartoon version or a generic avatar, but a virtual twin created using your DNA.
Sounds futuristic?
That future is already here, and it’s more exciting and positive than ever. DNA avatars are transforming how we experience the metaverse by offering a way to be fully, genuinely ourselves in the digital space.
This new wave of technology is unlocking amazing opportunities for people to connect, learn, and grow in environments where individuality truly matters.
Understanding DNA avatars and what makes them so special
DNA avatars are digital representations created using actual biological data from your DNA.
Unlike traditional avatars that require you to manually choose skin tone, hair, eye colour, and other features, DNA avatars are automatically generated to resemble you in the most accurate and personalized way. It starts with a simple DNA scan or biometric input.
This data is then processed through advanced algorithms that build a three-dimensional avatar based on your unique genetic traits. The result is a digital twin that mirrors your natural features while adapting to changes like age, lifestyle, or even your health.
The metaverse meets authenticity
The metaverse is already revolutionizing how we connect with others, but DNA avatars take that experience a step further. When your avatar looks and feels like you, the sense of presence in the digital world becomes much more meaningful.
Whether you’re attending a virtual class, joining a business meeting, or just hanging out with friends across the globe, the experience becomes more immersive and engaging.
If you’ve ever wondered whether Holiverse is real or fake, many users exploring DNA-based avatars in the metaverse are discovering just how real and powerful this technology has become. With lifelike features and evolving capabilities, these avatars aren’t just characters but reflections of our true selves.
DNA avatars help break down the boundaries between the physical and virtual world. You’re not just a username or a screen presence, you’re a lifelike digital version of yourself.
This brings a fresh level of connection and trust to every interaction. People can feel more confident, expressive, and comfortable because they’re showing up as themselves.
And it’s not only about looking real. DNA avatars also reflect emotional nuance and body language, which adds a layer of communication that text or voice alone can’t deliver. This means deeper conversations, richer collaboration, and a more natural experience across virtual platforms.
A new frontier for healthcare and education
DNA avatars aren’t just about social fun; they’re also opening up exciting doors in important fields like healthcare and education. In the medical world, digital twins created from DNA can help model how your body might respond to certain treatments.
Doctors and researchers can explore conditions and test approaches in a virtual model before applying anything in real life, offering a smart and proactive way to improve health outcomes.
In education, DNA avatars offer a new kind of engagement. Students can attend virtual classrooms where their unique identities are preserved. Teachers can interact with students in ways that are more relatable and personal. Learning becomes more interactive and inclusive, allowing for better understanding and participation regardless of location.
Safety, privacy, and peace of mind
With such advanced technology, it’s natural to wonder how your information is handled. The good news is that DNA avatar systems are built with safety and privacy at their core.
The platforms behind this innovation use secure methods like blockchain to ensure your data is protected. Biometric authentication adds another layer of safety, making sure only you have access to your digital twin.
What’s more, this technology is developed with full alignment to global privacy standards. That means you can enjoy the benefits without worrying about who sees your data or how it’s being used. Everything is built to keep your identity safe while allowing you to explore new dimensions of interaction and expression.
A bright future for digital identity
DNA avatars are showing the world what’s possible when technology and individuality come together. They’re making digital environments more inclusive, more personal, and more enjoyable for everyone. As the metaverse continues to grow, the role of authentic, lifelike avatars will only become more important.
Imagine a future where your avatar grows with you, learns from your experiences, and helps you connect in more genuine ways. Imagine attending conferences, performing in virtual concerts, receiving health consultations, and exploring new cultures all as your true self. That future isn’t far off. It’s happening now, and it’s full of promise.
The use of DNA avatars is also inspiring a new generation of creators, developers, and thinkers. People are designing better experiences because they can work with more accurate and expressive representations of others. This creates a ripple effect of positivity, creativity, and inclusion in every corner of the virtual world.
You are the future of the metaverse
DNA avatars are more than just a digital trend; they’re a meaningful step forward in how we express ourselves online. They allow each of us to bring our real identity into the metaverse with confidence and joy. They offer a chance to explore virtual spaces with more depth, more comfort, and more connection than ever before.
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